David Singer, Information Mapping's Content Development Manager
David has over 30 years' experience in helping organizations achieve better control over their business-critical information. Over the years he has held several positions within the Information Mapping organization. In his current role as Content Development Manager he writes and speaks to audiences around the world about issues relating to content management and improving the quality and effectiveness of documentation.
135 Beaver Street
Waltham MA 02452 (USA)
Information Mapping® is a proven, research-based content standard for analyzing, organizing and presenting information based on the audience’s needs and the purpose of the information.
JUNE 16, 2016 | 2:00 PM EDT | 30 MINUTES
Is Poor Information Structure Slowing Down Your Call Center?
Lengthy call cycles, complaining customers, high CSR turnover and poor ROI on inefficiently utitlized technologies are symptoms of poorly written and poorly maintained call center documentation.
Join us to learn about a proven approach that helps organizations drive down call center costs by
- reducing search time, shortening call length and time to resolution
- ensuring that information shared with customers is always up-to-date and accurate
- shortening CSR onboarding and training cycles, improving morale, and
- increasing and optimizing usage of call center technologies.
About the presenter
Thursday, June 16, 2016
2 pm EDT (US Time)